FAQs

Frequently Asked Questions (FAQ)

1. What products do you sell?
We offer a wide range of products that are trending in the emerging world. You can explore our collection by browsing our product categories on our website.

2. How do I place an order?
Simply add the desired products to your cart, and proceed to checkout. You will need to provide your shipping details and payment information to complete the order.

3. Do I need an account to make a purchase?
No, you can make a purchase as a guest. However, creating an account will allow you to track your orders and save your shipping details for future purchases.

4. What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

5. Is it safe to shop on your website?
Yes, shopping on our website is completely safe. We use SSL encryption to protect your personal and payment information. Your data is secure with us.

6. Can I modify or cancel my order?
Once your order is confirmed, we begin processing it immediately to ensure fast shipping. If you need to make any changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that modifications may not be possible once the order has been shipped.

7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

8. Do you offer international shipping?
No, currently we don't offer international shipping. 

9. How do I return or exchange an item?
Please refer to our Refund Policy for more details. 

10. How long will it take to receive my order?
Delivery times depend on your location and the shipping method you select at checkout. Standard shipping typically takes 15-30 business days maximum.

11. Are the prices listed on the website inclusive of taxes?
Prices displayed on our website includes taxes.

12. How can I contact customer support?
You can reach our customer support team by sending a mail to support@aroha.deals. 

13. Do you offer discounts or promotions?
We offer periodic sales, discounts, and promotions. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

14. What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact our customer service team immediately. We will assist you with a refund after the review on the product according to our policy.